Privacy Policy

1. Introduction

MutualAccessGrove ("we," "our," or "us") is dedicated to the protection of your privacy. This document, our Privacy Policy, lays out the ways in which we gather, employ, divulge, and maintain the security of your data when you engage with our website mutualaccessgrove.sbs or make use of our yacht charter offerings.

When you utilize our services, you are giving your assent to the procedures described in this policy. We adhere to relevant data privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) alongside other pertinent privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

We collect personal data that you willingly share with us when you:

• Reserve a yacht charter
• Reach out to us via our website or by phone
• Sign up for our newsletter
• Complete forms provided on our website
• Engage in surveys or promotional activities

The types of information this may involve are:

• Your name and contact details (email, telephone number, and postal address)
• Billing information (managed securely through external partners)
• Preferences and specifics regarding your charter
• Details of your emergency contacts
• Information on dietary preferences or health concerns (as provided by you)

2.2 Automatically Collected Information

Automatically gathered data is collected by our website upon your visit, which includes particulars about:

• Your IP address and geographic details
• Type and version of the internet browser you are using
• Webpages you’ve visited and the duration of your visits
• Source websites
• Information about your device (like type, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

We use cookies and comparable tracking metrics to optimize your experience while visiting our site. These tools are useful for us to:

• Store your preferred settings
• Evaluate site utilization and performance
• Deliver content tailored to you
• Enhance the services we provide

Management of cookie settings is possible through your internet browser’s settings or via our cookie consent prompt.

3. How We Use Your Information

Our purposes for using the information collected include:

• Service Provision: To render the services pertaining to yacht chartering, manage bookings, and keep in contact with you regarding your reservations
• Customer Service: To reply to your inquiries and provide support where needed
• Transaction Processing: To handle financial transactions and regulate billing details
• Ensuring Safety and Security: To guarantee our operations are secure and prevent fraudulent activities
• Marketing Outreach: To send you marketing materials and updates, provided you have consented to receive them
• Web Improvement: To analyze how our site is used and improve its functionality
• Legal Adherence: To fulfill the requirements of applicable laws and regulations

4. Disclosure and Sharing of Information

Your personal data is neither sold to nor traded or rented out to third parties. We may, under certain circumstances, distribute your data:

4.1 With Service Providers

We may collaborate with and share information with third-party companies that provide services such as payment processing, web hosting, maintenance, email marketing, analytics, monitoring, customer service, etc., whom we trust.

4.2 Meet Legal Demands

Your data may be revealed if necessary by law or to respond to legal actions, court requirements, urgent situations, or probes into suspected illegal activities or fraud.

4.3 During Business Transitions

Should our enterprise experience a merger, acquisition, or asset sale, your personal information might be transferred as a component of that procedure.

5. Securing Your Data

We uphold security standards by implementing relevant technical and organizational safeguards designed to protect your personal information against unauthorized access, changes, exposure, or eradication. These precautions encompass encryption, secure servers, control measures, routine assessments, and training for employees.

However, we must acknowledge that no method of digital storage or data transmission over the internet is completely foolproof. As such, absolute security for your data cannot be entirely guaranteed.

6. Retention of Data

Personal information is retained by us only to the extent necessary to satisfy the objectives we originally collected it for, or as required under legal stipulations. Here are the typical retention periods:

• For Charter Bookings: 7 years, due to tax/legal reasons
• For Marketing Communications: Until a request for unsubscribing or deletion is received
• With Respect to Website Analytics: 26 months
• Regarding Customer Service: 3 years post the last interaction

7. Your Rights and Preferences

Your rights include the possibility to access, correct, eliminate (in accordance with legal constraints), transfer, opt out of marketing communications, and control cookies. To invoke these rights, get in touch using the details provided below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for the purpose of evaluating website usage. Google Analytics Opt-out Browser Add-on is available if you prefer to opt out.

8.2 Social Media Integrations

Our website provides links to various social media platforms, each having their separate privacy statements.

8.3 Payment Services

Financial transactions are processed through third parties that adhere to PCI DSS-compliance standards.

9. Global Data Transfers

Information we gather may be shifted to and processed in countries other than Spain, where we uphold safeguards consistent with global privacy legislations.

10. Protecting Children's Privacy

We do not specifically market to children less than 13 years old and do not deliberately collect their information. If it comes to your knowledge that a child has provided us with personal data, we implore you to contact us straight away.

11. Updates to This Privacy Policy

Occasionally, we may make amendments to this Privacy Policy to reflect changes in our practices or as mandated by legal changes. Notifications of such updates will be made through posting the revised policy on our site, by contacting registered users via email, or by displaying a notice on our website. Ongoing use of our services after the effective date of the changes implies acceptance of the updated policy.

12. Getting in Touch

For inquiries about this Privacy Policy or our management of data, please contact us:

13. Adherence to Google Ads User Consent Policy

In compliance with Google Ads user consent policy, you may adjust your preferences regarding cookies/tracking at any time through our cookie settings.